Your pc ran into a problem

According to different situations, the answers to how to fix your PC ran into a problem vary. Here’s quick navigation for all solutions, you can directly jump to the part you’re interested in:

Applies to: Fix “Your PC ran into a problem and needs to restart” issue on the latest Windows 10 20H2 October Update, Windows 10 2004, Windows 10 1909/1903/1809/1803/1709, and more. Windows 10 20H2 October Update Rolls Out:Starting October 20, Microsoft is making the newest Windows 10 October Update with its new features available for mainstream users to install.If you haven’t received it yet, you can manually download it from a variety of channels.To install the latest Windows 10 20H2 update, click to Download Latest Windows 10 Update from Microsoft official site.


About “Your PC Ran Into a Problem and Needs to Restart”

Some Windows users have encountered a situation where their operating system crashes unexpectedly and displays the dreaded blue screen of death. There are various underlying causes that can result in a crash, and the system will report different error messages and information. Among the blue screens, ‘Your PC ran into a problem and needs to restart’ happens most frequently.


The error “Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you” may occur during the Windows startup process or during normal use.It always comes with a stop/error code like:WHEA UNCORRECTABLEKERNEL_SECURITY_CHECK_ERRORFAULTY_HARDWARE-CORRUPTED_PAGEDPC_WATCHDOG_VIOLATIONStop code: 0xC0000021AINACCESSIBLE_BOOT_DEVICECRITICAL_PROCESS_DIEDBAD_SYSTEM_CONFIG_INFO

Your PC ran into a problem and needs to restart in Windows 10


Each stop/error code indicates the possible causes of the issue. However, there are various error messages (100+) related to “Your PC ran into a problem and needs to restart”. Thus, there are so many reasons why you encounter the error. But I narrow them down to the following factors:

  • Changes in registry
  • Corrupted system files
  • Problematic driver
  • Virus/malware infection
  • Loose hard drive connection
  • Improper shutdown of the system

These causes may also lead to other blue screen errors like DPC Watchdog violation, Automatic Repair loop, and more.

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11 Fixes for Your PC Ran Into a Problem and Needs a Restart in Windows 10/8/8.1

If you are faced with the error, there is a slim chance that your computer will work properly after a restart. In more common situations, your PC will restart and prepare an automatic repair, which generally doesn’t work and will show you “Your PC did not start correctly”. Or you are just stuck at the “Your PC ran into a problem and needs to restart” loop. Specify your situation and carry out the corresponding fixes to have a try.Notice:You’d better visit this page with another device instead of your computer since some of the solutions below require you to restart your computer. Besides, whether you can boot your computer or not, if the error code says “INACCESSIBLE BOOT DEVICE”, do check your hard drive connection and remove the peripherals that are attached to your computer.

Situation 1. You Can Boot Windows

Even if you can still boot your computer, you need to apply some troubleshooting steps to prevent such an error from happening again. But you are the lucky ones that can fix the error much more easily with a bootable computer.

Method 1. Boot into Safe Mode and then Boot Normally

Safe Mode is a diagnostic mode of Windows. It starts your PC with the minimal necessary programs and services. In Safe Mode, you can fix some system-related problems by uninstalling incompatible software/driver, deleting problematic files, removing viruses, and more. Even if you do nothing, booting into Safe Mode is useful to repair some system errors by helping the storage system to be reaccessed.

On a functional computer, you can enter Safe Mode via Settings:

Step 1. In Windows 10, click “Start” > “Settings” > “Update & Security” > “Recovery”.

Step 2. In the “Advanced startup” section, choose “Restart now”.

Step 3. After the restart, choose “Troubleshoot” > “Advanced Options” > “Startup Settings” > “Restart”.

Step 4. Now you will see the “Startup Settings” screen. You can choose one of the three Safe Mode options: “Enable Safe Mode”, “Enable Safe Mode with Networking”, or “Enable Safe Mode with Command Prompt”.

Step 5. Restart your computer and see whether it boots properly.

Enter Safe Mode

Method 2. Check the Disk

Check the disk is identical to running the CHKDSK command, which is used to fix disk errors like bad sectors and file system errors. If “Your PC ran into a problem and needs to restart” appears with “INACCESSIBLE_BOOT_DEVICE”, it may be caused by the file system errors on your hard drive. That’s why checking the disk is necessary.

Step 1. Go to “This PC”. Right-click your drive and choose “Properties”.

Step 2. Go to the “Tools” tab and click “Check” > “Scan drive”.

Check disk for file system errors

Method 3. Leave Enough Space for System Drive

The Windows operating system and some applications installed need sufficient free space to function properly. If your system drive, generally C drive, is almost out of space, you should consider extending the system partition to create more space for your OS.

Also read:- Avast loading this shouldn’t take long

Method 4. Check System Log in Event Viewer

Checking the system log in Event viewer is helpful to find the culprit of the “Your PC ran into a system” error in Windows 10/8/8.1, especially for a problematic device or driver. 

Step 1. Click “Start” and enter the event viewer.

Step 2. Right-click “Event Viewer” and choose “Run as administrator”.

Step 3. Expand “Windows Logs” and choose “System”.

Step 4. Check the errors that occurred simultaneously with the blue screen and fix the error according to the information.

Check System Log in Event Viewer

Of course, there are other ways to try, including updating the device driver in Device Manager and running hardware diagnostics provided using the Windows built-in feature. If the solutions above fail, continue to carry out these methods to cope with the problem.

Situation 2. You Can’t Boot Windows and See “Your PC did not start correctly”

In some cases, your PC will restart and prepare a startup repair automatically after the error message appears, resulting in the “Your PC did not start correctly” screen. Here you can see two options: Restart and Advanced options.

Your PC did not start correctly

If you click “Restart”, it’s almost inevitable the computer will come with the same error screen. Thus, you should choose “Advanced options” instead. Afterwards, continue to choose “Troubleshoot” > “Advanced options”.

Advanced options

Here you will see five or six options, depending on your Windows version, including System Restore, System Image Recovery, Command Prompt, Startup Settings, and Go back to the previous build. Here is a brief explanation:

  • If you have created a restore point, then using the System Restore feature will bring your computer back to a functional state. If not, this option is useless.
  • Similarly, if you have created a system image, you can perform a System Image Recovery to bring your system back to life. If not, it’s just not the option for you.
  • In this case, the computer had tried a Startup Repair and failed. Therefore, it’s unnecessary to try it again.
  • In Command Prompt, you can use command lines to execute operations.
  • In Startup Settings, you can enter Safe Mode, disable automatic restart after failure, and more.
  • The “Go back to the previous build” will bring your computer back to an earlier version.

Method 1. Perform System Restore

If you have a system restore point available, you can perform a system restore:

Step 1. In the Windows Boot Options menu, select “Troubleshoot” > “Advanced Options” > “System Restore”.

Step 2. Choose a previous working state (data) to restore your computer.

Step 3. Wait until Windows restores your system. Then restart the computer.

Perform System Restore in Windows 10

Method 2. Perform System Image Recovery

Alternatively, you can perform a system image recovery if you have created a system image before the issue arise.

Step 1. Connect the external hard drive that contains the system image to your computer.

Step 2. In the Windows Boot Options menu, select “Troubleshoot” > “Advanced Options” > “System Image Recovery”.

Step 3. Choose the system image you want to recover.

Step 4. In the Re-image your computer wizard, select the system image, and click “Next”.

Step 5. Follow the wizard to format the disks and restore the system.

Step 6. Restart your computer.

Perform a System Image Recovery in Windows 10

Method 3. Restore Registry Configuration

Don’t have any restore point or system image? No worry. Based on the details above, here I recommend you select “Command Prompt” to restore the registry.

The registry is a database that contains the configuration data for the Windows operating system and most of the applications. That is why changes in the registry may influence the functionality of your computer or programs. Registry files may get deleted accidentally by yourself or by some program. And that could result in serious problems just like “Your PC ran into a problem and needs to restart”. Luckily, the changes can be reverted with the registry backup files, which you can complete via Command Prompt.

Step 1. Choose “Command Prompt” among the options.

Step 2. Select the account and enter the password.

Step 3. In Command Prompt, enter the following command in order:

  • C:
  • CD Windows\System32
  • CD config
  • DIR
  • CD regback
  • DIR CD..
  • REN default default1
  • ren sam sam1
  • ren security security1
  • ren software software1
  • ren system to system1
  • CD regback
  • copy * c:\windows\system32\config

Step 4. Type exit. In the “Choose an option” screen, choose “Turn off your PC” and then start your computer.

Simply speaking, the commands above serve the purpose of replacing the existing system32 config files, which might have been changed incorrectly, with the ones in the backup folder. This method will certainly work if the “Your PC ran into a problem” error is caused by registry changes.

If restoring the registry comes in vain, you can choose “Startup Settings” and enter Safe Mode to try more solutions.

Situation 3. You Are Stuck in the “Your PC ran into a problem” Loop

Unlike either of the two cases above, you have no options available to choose from. All you have is the repeated restart and error circle. In a situation like this, you can either recover data from the corrupted OS or fix the problem with the Windows installation CD/DVD. If you don’t have an installation disc, you can create a Windows installation media as a substitute. With the Windows installation media, you can repair your computer via the Advanced options which you have no access to currently.

Preparation: Steps to access the Advanced options via the Windows installation media:

Step 1. Create a Windows installation media according to the official guide supplied by Microsoft.

Step 2. Connect the bootable media to your computer and boot your computer from the device.

Step 3. Wait for the installation files to load.

Step 4. In the Windows Setup window, choose “Next”.

Step 5. Click “Repair your computer” in the Setup window and choose “Troubleshoot” > “Advanced options”.

Advanced options

In situation 2, I have explained what these Advanced options can do. To fix the “Your PC ran into a problem and needs to restart” in Windows 10, you can apply the following solutions in order.

Method 1. Perform Startup Repair

Startup Repair enables you to fix certain system problems that might prevent Windows from booting up. It is always a good option when there is a boot failure on the computer.

Method 2. Perform System Recovery/System Image Recovery

The precondition to use such options is that you have a restore point or system image available. If not, switch to other workable ways.

Method 3. Restore the Registry in Command Prompt

Did you change the registry on your computer recently? If you did, enter Command Prompt and follow the steps detailed in situation 2 to bring the registry to an earlier working state.

Method 4. Enter Safe Mode

As mentioned above, Safe Mode is a diagnostic mode that allows you to perform some troubleshooting steps. In Safe Mode (with Command Prompt), you can do a lot of things to cope with the issue, like:

  • Uninstall incompatible software
  • Update driver
  • Remove virus/malware
  • Run System File Checker tool

To uninstall problematic software: 

Step 1. Go to “Start” > “Settings” > “Apps” > “Apps & features”.

Step 2. Click the target software and click “Uninstall”.

Uninstall Software

To update the hard drive/motherboard driver: Since your computer cannot boot properly, you need to update the hard drive driver or motherboard with a CD or USB that contains the driver. You can download the driver from the manufacturer’s website.

To remove the virus: Use the anti-virus software or Windows defender to finish the task. I will show you how to run Windows Defender.

Step 1. Go to “Settings” > “Update & Security” > “Windows Security”.

Step 2. Click “Virus & threat protection”.

Step 3. In the “Threat history” section, click “Scan now” to scan for viruses on your computer.

Remove virus

To run the System File Checker tool:

It’s no doubt that missing or damaged system files will cause problems on the computer, either minor or serious. The BSOD “Your PC ran into a problem and needs to restart” may also result from system file errors. Fortunately, the Windows System File Checker tool is able to check and repair missing or damaged system files. In Command Prompt, enter sfc /scannow to start repairing the system files.

Extra Tip: Recover Data after Fixing “Your PC ran into a problem”

If you have, unfortunately, lost some files after taking the methods to troubleshoot the ‘Your PC ran into a problem and needs to restart’ error in Windows 10, try the hard drive recovery software – EaseUS data recovery software to retrieve them. This software can recover files due to deletion, format, system crash, and more. Once data loss is found, launch the software and rescue your files as soon as possible.

Step 1. Launch EaseUS Data Recovery Wizard, hover on the partition which you want to recover data from, and click “Scan”.

Step 2. Wait for the scan to complete. Then, select the files you’d like to recover.

Step 3. After selecting the files, click Recover and choose a location to save the recovered files at. Make sure not to pick your storage device that made you lose your files.

Let’s Move and Get Rid of the Problem

The “Your PC ran into a problem and needs to restart” problem is annoying. But with the workable solutions provided here, you should feel relieved because there are still ways to rescue your computer. If you are clear about what leads to your current situation, you can solve the problem in a more direct way. If not, specify your situation and carry out the potential fixes to remove the error.

Hope you can solve the “Your PC ran into a problem and needs to restart” successfully.

Quickly Solve – Your PC Ran into a Problem and Needs to Restart [Clone Disk]

Sometimes when booting your Windows 10, you see a blue screen which tells that your PC ran into a problem and needs to restart. If you try to reboot again, the same screen. This issue is called BSOD (blue screen error of death) as shown below:

your PC ran into a problem and needs to restart

The full error message can be:

Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you.


Your PC ran into a problem that it couldn’t handle and now it needs to restart. You can search for the error online.

Along with the message is the specific stop code that can be:


If you have no idea what to do when your PC ran into a problem and needs to restart frozen, don’t worry, for you may get some clue after reading this article.

What Caused BSOD?

To be honest, it is hard to tell the specific reason that brings blue screen error of death. Usually, your PC ran into a problem Windows 10 is caused by a hardware issue or hardware driver issue. And when Windows encounters a “stop error”, Windows keeps crashing and you get a blue screen.

But sometimes, your PC ran into a problem loop can be caused by the followings:

  • Corrupted system file.
  • A registry file gets deleted from System32 folder.
  • Overheating problem.
  • RAM is running at a higher percentage than the operating system can accept.
  • Virus attack.
  • Forceful shutdown.

It is funny that Windows points you to restart, but you keep receiving the same blue screen after doing so. Seriously, the BSOD error can bring you data loss. Hence, it is urgent to recover lost data as well as find a way to fix this blue screen error of death.

Case A: Your PC Can Boot into the Safe Mode

If your computer can still boot into Safe Mode, you got multiple ways to fix your PC ran into a problem and needs to restart stuck. Please read the solutions to blue screen error carefully and then pick up the ones you think reliable. And we hope you never go to the last one.Tip: How to enter the Safe Mode when Windows 10 cannot boot? In short, you need the help of Windows recovery drive or Windows installation disk. To get the detailed instructions

Fix 1. Update the Drivers

Faulty driver can also bring “your PC ran into a problem and needs to restart” error. Please make sure all your device drivers are up-to-date. To do this, you need professional driver update tools to help you in Safe Mode.

Fix 2. Uninstall Recently Installed Applications

The high RAM can be caused by a recently installed application, further leading to blue screen error of death. At this time, please recall what programs you installed recently and then your PC ran into a problem and needs to restart.

When you are in Windows 10 Safe Mode, go to Programs and Features at the Start menu. Then check and uninstall the programs that are installed recently.Tip: While uninstalling an application in Windows Safe Mode, you are likely to encounter an error message saying “The Windows Installer Service could not be accessed.” At this time, you just need to do the followings:

  1. Run CMD as an administrator
  2. Type REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer” /VE /T REG_SZ /F /D “Service”and press Enter.
  3. Type net start msiserver.
  4. Try uninstalling the program again.

Fix 3. Modify the Memory Dump Setting

This way is quite useful especially when the BSOD shows “your PC ran into a problem and needs to restart memory management”:

Step 1. In Safe Mode, right-click This PC on the desktop and select Properties option.

Step 2. Select Advanced system settings on the left of the System tab.

Step 3. Click on the Advanced tab in the upper side of the Properties window. Then under the Start-up and Recovery column click Settings.

change Startup and Recovery settings

Step 4. Under System failure topic, uncheck Automatically restart; under Write debugging information, click on the drop-down menu and select Complete memory dump option.

choose Complete memory dump

Step 5. Click on the OK button and allow the restart.

Step 6. Check to see if you still have the error “your PC ran into a problem and needs to restart.”

Fix 4. Run System File Checker

Step 1. In Windows 10 Safe Mode, run Command Prompt as Administrator.

Step 2. In the popped up command line window, type sfc /scannow and hit the Enter key. Let the system file checker finish and then reboot your PC and see if the blue screen error appearing.

sfc /scannow

Tip: Also this can be done by using a Windows installation disk. To get into the Command Prompt, follow the path Repair your computer –> Troubleshoot –> Advanced –> Command Prompt.

Fix 5. Update Windows

There is a high possibility that your PC ran into a problem and needs to restart frozen can be fixed by Windows update. Now follow the guidance below:

Step 1. At Cortana search box, type update and choose Check for updates from the best match.

Step 2. Right-click Check for updates button and let Windows check for any update available now.

Windows check for update

Step 3. Install all updates and restart your PC.

Case B: Your PC Cannot Boot into the Safe Mode

If you are unable to get your computer into Safe Mode, you may have to try these suggestions to perform your PC ran into a problem and needs to restart Windows 10 fix:

Fix 1. Run Startup Repair

Windows provides a Startup Repair tool to help fix Windows boot issues. But you will need the help of Windows recovery drive or Windows installation disk.

Step 1. Use Windows recovery drive or Windows installation disk to boot your PC.

Step 2. When you see the option to install Windows, click Repair your computer instead. Then choose Troubleshoot –> Advanced Options –> Startup Repair.

Step 3. Select the target operating system to fix. Windows will initiate the repair and then restart.

Windows 10 Recovery Advanced Options

Fix 2. Perform System Restore

If you have created system restore points before, you should be able to roll your operating system to a previous state when the applications and the registry files are still working in good condition.

Step 1. Also, go to the Windows recovery environment.

Step 2. Select Troubleshoot -> Advanced options -> System Restore.

Step 3. Choose an account to continue (you may need to enter the password as well).

Step 4. Click Next to continue.

restore system files and settings

Step 5. Now select a restore point that will restore Windows back to the date when you weren’t getting the blue screen error and click Next to go on.

choose a restore point

Step 6. Press Finish and then Yes to restore Windows.

confirm system restore

Restart Windows when the System Restore tool has weaved its magic. In this way your PC ran into a problem Windows 10 should have been fixed now. But if no restore point is available, apply the next solution.

Fix 3. Reset or Reinstall Windows

In case you still have this issue, we advise you to reset/reinstall Windows operating system. But before you start, you have to recover some key files saved in the system partition as system resetting/reinstallation can clean the original system partition.

As your computer cannot boot, you will need the help of a professional Windows data recovery tool. MiniTool Partition Wizard is a good choice, for it not only helps to recover lost files after mistaken deletion but also is capable of recovering files from lost/formatted partition. What’s more, its bootable media serves data recovery when computer fails to boot.

Simple guidance here:

Step 1. Create a USB bootable media using its Bootable Media feature (see how to create a bootable media here).

Step 2. Use the USB bootable media to boot your computer which suffers from BSOD (learn how to boot from MiniTool bootable media).

Step 3. Select the system partition to recover files from (drive letter can be changed in the boot mode) and choose Data Recovery.

MiniTool Partition Wizard Data Recovery feature

Step 4.  Wait for Data Recovery tool to finish the scanning of the system partition. During the process, you are able to check each file to see if it is the one you need. If Yes, mark the corresponding checkbox. 

scan the ssytem partition

Step 5. Finally, click Save to select a safe location (should be different from the system partition) for the recovered files.

save files to a safe location

For the detailed steps, please read our guide How to Recover Data When PC Won’t Boot.

Once data recovery is completed, you have the chance to fix blue screen error of death without worrying about data loss.Tip: To reset Windows 10, follow this path: boot your computer using Windows installation disk, then select Repair your computer –> Troubleshoot –> Advanced Options –> Reset This PC.

Related: How to clear clipboard

To reinstall Windows 10

Now, What to Do?

After you have fixed your PC ran into a problem and needs to restart stuck, you had better create a Windows system image to avoid the similar system error in the coming days. In this way you can quickly restore computer to an earlier state instead of spending so much time in finding solutions to recover your computer.

We believe MiniTool ShadowMaker is a good assistant for you in this case. Simply put, MiniTool ShadowMaker is Windows backup software that is capable of backing up the Windows operating system, disk and partitions, and the files you appointed from different locations. In addition, it offers automatic backup options to save your effort. With one time setup, your computer gets lifetime system protection.

To back up the operating system using MiniTool ShadowMaker, you need to download the 30-day Free Trial edition now.

Simple instructions here:

Step 1. When you are asked to register, you can input the license code or you can click Keep Trial. Then select This Computer to connect.

choose Local Computer to manage

Step 2. Go to Backup tab and then click the Source tab as well as the Destination tab to choose what to back up and where to save the backup files. If you do not make any change, MiniTool ShadowMaker is set to back up the running OS by default.

choose what to back up and where to save the backup files

Step 3. Now you have got more choices to make (see the details below). When all is done, click Back up Now. By doing these, your computer is automatically safeguarded in the coming days.

  • By clicking Schedule, you can set the backup frequency such as daily/weekly/monthly backup;
  • By entering Scheme, you are able to let MiniTool ShadowMaker manage the disk space taken up by the backup files;
  • By going to Options, you can make some changes to the backup image such as file compression. 
more backup options to specify

Step 4. Now go to Tools and follow the instructions to create a bootable media. By doing this, at any time you want to revert operating system to an earlier point, you can use the bootable media to help you perform a system restore when your PC ran into a problem Windows 10.

Your PC Ran into a Problem

What does your PC ran into a problem and needs to restart mean?The issue of your PC ran into a problem and needs to restart is one of the Blue Screen of Death errors. It is a potential of system crash. The issue of your PC ran into a problem and needs to restart always caused by the hardware issue, driver issue, corrupted system files, registry file loss, overheating, virus attack, forceful shutdown, etc. What does it mean when it says your PC ran into a problem?When encountering the Blue Screen of Death error of your PC ran into a problem, it means that there is a problem of your hardware or the drivers. Or the file system is corrupted, the registry files in the System 32 folder is deleted, your computer is overheating, your computer is attacked by a virus, or the computer doesn’t be shut down correctly, etc.How do I fix Windows 10 ran into a problem and needs to restart?

  1. Update drivers.
  2. Uninstall recently installed applications.
  3. Modify the memory dump settings.
  4. Run System File Checker.
  5. Update Windows.
  6. Run Startup Repair.
  7. Perform System Restore.
  8. Reset or reinstall Windows.

Why does my PC keep saying it needs to restart?If your computer keeps saying it needs to restart, it means that there may be some issues of your hardware or drivers on your computer. The file system may be corrupted, your computer may be overheating, your computer is attacked by a virus, or the registry files on the System 32 folder is deleted by accident. When all the above situations occurred on your computer, you may encounter the issue that PC keeps saying it needs to restart.



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